Arcen Games

Other => Website Support => Topic started by: jeisler on March 20, 2015, 10:44:38 AM

Title: Sorry Guest, you are banned from using this forum!
Post by: jeisler on March 20, 2015, 10:44:38 AM
This isn't specific to AI War, but I didn't see any generic technical help sections.

I haven't visited the Arcen forums in a long time.   I wanted to come on to post a question, and found I can't access the forums directly.When I go to the forums page, I get:


An Error Has Occurred!
Sorry Guest, you are banned from using this forum!
This ban is not set to expire.


I can't click on any of the links for login, register, etc etc.       I just grabbed a random web proxy server and I can log in, so it's not related to my account, it must be my IP, but it's a large ISP in Japan, and there's no chance I've been IP banned personally.   (and obviously my Arcen forum account is fine, since here I am).

I tried Chrome & IE both, and they have the same issue.


Any solution to this would be nice, as it's not super convenient to have to web proxy just to browse the forum.


Thanks!
Title: Re: Sorry Guest, you are banned from using this forum!
Post by: Mánagarmr on March 20, 2015, 10:49:30 AM
This should be resolved swiftly. Arcen are pretty protective of their community ^^
Title: Re: Sorry Guest, you are banned from using this forum!
Post by: Dominus Arbitrationis on March 20, 2015, 04:05:59 PM
Can you go here  (http://www.whatsmyip.org/) and PM me your IP and hostname? I've actually never seen this happen, but I'll definitely do everything I can to get you normal access back!

Unfortunately I can't just quickly remove the ban because all the access I can see for you is from the proxy.
Title: Re: Sorry Guest, you are banned from using this forum!
Post by: jeisler on March 21, 2015, 01:44:52 AM
Hey - thanks for the reply.     Quinn is actually in touch with me via email, and has found at least a temporary solution.     (I'm logged in without a proxy now, yay!)