General Category > Tidalis Technical Support

redeem on steam error

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So I bought Tidalis a few minutes ago because of the SavyGamer sale, but Steam is saying my license key is a duplicate and someone else already has it activated on Steam.

Sorry about this. It sounds like someone already pirated your key. :(

Sadly, we can't actually do much for this directly, so, the best way is to contact Steam Support, and show them your proof of purchase, and they should take care of this for you. If they don't, BurtonJ, on their forums has said he can help if you PM him directly.

Thanks, tigersfan.

Sure thing, sorry I can't be more help.


Same thing happened to me!  I contacted Steam support, hopefully they'll take care of it.  They are usually sooo slow...


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