Unable to run game in Steam - mac

[troika]

Just bought the game in steam, downloaded it and the game will now start. It simply pops up on my dock, then disappears and says the application ended.

Iv tried uninstalling and reinstalling, repairing disk permissions, verifying intergrity of the games files, rebooting and reinstalling steam and can't think of why it wont work.

I'm running a 2010 Macbook pro with Leopard 10.5.8 OS, the computer meets the minimal requirements for the game stated on steam.

[x4000]

Hey there, sorry to hear about your troubles.  A couple of things:

1. You might try verifying the integrity of the local cache in steam (right-click and properties on the game in the steam view).

2. You might try running the application directly from its folder (which you can also find in the properties in the steam view) and see if that works.

3. There are some error files that would be logged in the RuntimeData subfolder of your game's install folder.  If there are any there, I can take a look if you upload them.

[troika]

Iv tried Verifying the Integrity of the Local Cache, and also tried running directly from its folder in steam apps.

Also there are no error files to be found in the runtimedata subfolder .

I'm thinking the issue may be steam itself

[x4000]

Okay, can you look for the unity logs as described here? http://answers.unity3d.com/questions/9014/where-is-the-outputlog-file-on-mac.html

[troika]

ok here they are

[x4000]

Okay, thanks for uploading those.  The only real thing I could find is this: http://forum.unity3d.com/threads/171425-Error-launching-Unity-Player

Really, that boils down to two things:

1. The game is trying to set itself to several resolutions and failing to do so.  What sort of compatible screen resolutions do you have?  I have a Macbook Pro 15" running Snow Leopard, so I wouldn't think there would be a huge difference there.  This may not be the issue.

2. Are you running a non-English version of OSX?  If so, it may be having some troubles based on that.  Which is odd, because we sell this in Russia with no problem, but we have had problems in the past with our other titles when people have their Korean language bar from Microsoft Office enabled -- apparently that can cause issues with a number of games.  But that was always on windows.

Any ideas based on the above?

[troika]

the best screen res i have is 1280 x 800, i think thats slightly above your minimal requirements?

And yeah I'm using an english version of OSX.

I'm thinking that its not the game, but something up with steam as with a little more research and testing it seems this isnt the only game that refuses to run

[x4000]

Yep, you should be absolutely A-OK with that screen resolution.  You are on an Intel Mac, right?  Steam won't even run on the PowerPC ones to my knowledge, but just thought I'd check.

I wonder if perhaps there is some sort of graphics driver issue you are having, or some sort of extra software that is causing an issue.  For our own game, I really can't think that would cause your issue.

[troika]

Yes Intel mac, iv run far more intensive games than this on my mac no problem, and I do run some older but more intensive games currently through steam no problem. Just seems to be anything new from indi developers, ill bring it up with valve.

Thanks for your help

[x4000]

Okay -- wish I could be of more help there!  Be sure and mention that it's a range of products, and which ones.  I'm not sure if they will be able to help, but perhaps they will have some idea.

[x4000]

A new steam update was just released, with a note for Mac OS that said "Fixed crash in some newer games when launched from Steam."  I wonder if that will solve your issue?  I'm not sure why nobody else would be seeing the issue, but still.

Incidentally, did you try running the game directly from the folder it is installed in, rather than from within Steam?  That would tell you right there if Steam is the problem; if our game is crashing without being launched from Steam, then something is up with the interaction between our game and your computer in some fashion, and Steam is blameless.  But if it crashes when launched from Steam and not when launched directly, then that's probably a Steam thing.