GoG-the-service
(...)
GoG-the-religion
That's a good way of putting it, actually
I love the service and they're definitely my favorite place to get games that aren't on steam. And I'll almost always prefer GoG to steam if it's an old game I expect to have compatibility problems with newer platforms.
But from dealing with some of the community "adherents", so to speak... it is very wearying to be trying very hard to provide the best customer service I can but be accused of burdening the product with unnecessary DRM/whatever and then of lying about motivations.
Actually, just occurred to me, but it's kind of the flipside of the whole "DRM is treating legitimate customers like criminals" thing. It results in treating legitimately customer-service-oriented developers like they were Activision or something