I dont like it because it's an explosion of glitches. Heck, some options in the settings are literally ignored by the thing entirely (such as the one that saves installers seperately instead of deleting them). And the format is annoying, and the "HOLY %* EA IS SO GREAT BUY MORE EA GAMES" is annoying, and the selection is absolutely godawful if you dont like FPS games. I have like, 7 games on there, if that. I have *completely* exhausted all conceivable purchases I could ever want to make on there. Been through the entire list. There's nothing else. Those bits arent as bad as the glitches and technical problems it makes though.
Customer service I dont care about. I usually dont deal with it in any of these. Except in the aggravating, bugtastic case of Battle.Net, which I currently dislike way more than any of the others. "Oh, sorry, we cant update this game because Flash. What's that? What specific Flash-related thing is causing the problem? Sorry, we havent the foggiest clue. Here's some gibberish for you: #SG(#JG)SHHBVA" Though I despised that service looooooong before now, it's just that it's managed to hit an even higher level of irritating than before. If Blizzard's games werent of freakishly high quality and fun as they are, I'd never touch it. Though I'm still constantly tempted to exorcise the blasted thing from the machine nevertheless. A temptation I havent given into yet. I'll have to deal with their customer service soon though one way or another, but I havent had the patience yet.