I didn't like the game in principle, but I'm not sure what you are complaining about. The game has a lot of assets, so it's obviously takes some time to download, it depends on your internet speed. They hardly can make your internet better, or make the game smaller keeping in it all the functionality. So this first complain I think is totally baseless. The second one, about the queue has more merits, but even blizzard with almost infinite money had a similar problem at some stage with WoW, so there is nothing to be so surprised about either. A server hardware, even modern one can support only so many users.
I don't really care about the download size, I just put it in the background. I'm not sure why it took over an hour to install itself though. Neither of those is the problem... But as far as the queue, if I'm a new player interested in possibly trying a game, if the first thing I see is a screen telling me I'm going to be waiting 45 minutes to play, and secondly something asking me to pay to go to the front of the line, that's just a turn-off right out of the gate. Combine that with the fact that I have a ton of other games I could be playing, and I can't even bring myself to want to put in the effort for this. It's less about the cost of the game and more about the time investment these days. I can get hundreds of games for 5 or 10 bucks, or even free-to-play like this one. I look to the game to answer the question of 'why should I give you my time and not something else?' This one did not.
Sure, I'm familiar with queues from WoW, but that was for a game that I really wanted to play (at the time) so I was putting up with it. For a game that I'm only vaguely familiar with, for it to immediately put me at the back of a line and then ask me to pay to get to the front tells me two things: 1. They don't have enough hardware to handle their demand. 2. They use this as a way of further monetizing the game. Those are the only impressions the game has given me so far. Not good. I'm a brand new customer who could potentially give them money. Thus far all I have used is download bandwidth (and it wouldn't surprise me if Valve gets a kickback for that, since they're providing the bandwidth, but that's just guessing) and I haven't gotten close to being interested in giving them cash. I would think the smart thing to do would be to put brand new players in the 'elite' club for some set time period so you can get them in the door and hook them on your game. Once they actually WANT it, put them at the back of the line and dangle the elite login carrot in their face. But don't do it the first time they walk in the door.
Maybe I'm overthinking this, but it seems to me like any quality marketing department wouldn't allow this to happen.
