Author Topic: Release Raptor is now free, and freely refund-available.  (Read 2727 times)

Offline x4000

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Release Raptor is now free, and freely refund-available.
« on: August 29, 2016, 08:00:21 PM »
Original: http://arcengames.com/release-raptor-is-now-free-and-freely-refund-available/

Okay, wow.  It's been a busy couple of days figuring some things out.  Thanks for your patience during this time.  Things are slightly different than I had expected, but the current setup should let people get the exact result they want.

You will need to request the refund yourself, though, which is different from what I originally said -- I do apologize about that, but see below for the skinny on why that is.

Quick History

  • First up we had the announcement that In Case of Emergency, Release Raptor was being pulled from Early Access and everyone would be refunded.

  • To clarify some points, I explained further why it was not crazy for us to pull it so early.

  • Then we had a snafu based on the fact that I did this late on a Friday, so the game was able to remain up and available for several days.

  • Suddenly a bunch of people wanted the game, either for free (aka paying for it and then getting a refund) or with us actually getting the money for it.  And other people asking not to be refunded.

  • We had a bajillion questions, and I answered those in one central thread that people could easily peruse.

  • I was mean and showed people what might have been with regard to some of the robots.

  • Finally today I was able to have full conversations with Valve and Humble, we got things taken down, and I finally have some concrete answers for you on exactly what is planned next.  Valve had some great suggestions based around the multitude of various requests that people have had during this period.  I wasn't sure exactly what to do, so I was very glad for the guidance there.


AxialBot2

The Plan: Short-Term

  1. In Case of Emergency, Release Raptor has been taken out of Early Access and out of paid status and is now a simple free 2 play game on Steam.  This is provided AS-IS, with no support, simply because folks wanted it.

  2. Unlike most F2P games, this has no form of monetization at all.  Various people wanted to play the game, and we spent a lot of time making it, so this was better than just taking it off the face of the earth.  This was a really good suggestion from Valve, I thought.

  3. Since there are such varying degrees of desire from folks on whether or not they want a refund, we're making this a process you can control.  If you want a refund, just go through the normal refund process and it will accept your request for a refund regardless of playtime or purchase date.


tractor

A Point Of Clarification

If you take the refund option, the game will be removed from your account.  However, given that the game is now Free 2 Play, you can just install it again directly.  If you ever uninstall it again it will again disappear from your account when it is in F2P status, though.

If you have the game and did not refund it, it stays in your account and will count toward your total number of games.  If you have it via the F2P form, it won't count toward your number of games.

This is... unintended on my part.  However, it's how F2P games work on Steam, and this is definitely better than nobody having access to it.  We're not ever going to take this game out of free status, so there's no real worry if you don't have access to the game in your account while it is not installed.  It will still be there when you get back.

Also, protip: this game is not linked to Steam in any way, so you can just copy the contents of the game folder onto a thumb drive if you're worried about losing it.  Burn it to a DVD if you like.  Easy peasy!

Trilothrax

The Plan: Long Term

  1. I hope that in some future year that this game becomes viable.  If that's the case, then we will likely start working on this again under the banner of In Case of Emergency, Release Raptor 2.

  2. In other words, that new project would not affect this one, and this one would stay free and untouched.  Essentially I guess you could consider this one a demo for the theoretical sequel that we would potentially do a year, two, or three from now.

  3. A sequel is in no way being announced, and I have no immediate plans to work on one.  It's something I would like to do, but that's about it.


Should You Request A Refund?

If you want one, then absolutely: yes!  I don't want to take your money if you don't want to give it to us.  If you like the game and want us to keep the $4.50 or so you spent on it, then we're obviously grateful.  But please in no way feel guilted into it or anything like that.

If you get the F2P version of the game and want to throw some change our way, we do have a tip jar, but we'd be just as happy to see you try out one of our other titles.

Handhorror2

Possible Monetization?

I created some trading cards for the game, and they look really cool I think, but games with absolutely no monetization cannot have them.  Some folks have suggested that they want a hat or something anyhow, so I guess we could do something like provide one or two of those at the minimum possible price.  Then the trading cards could come out, and so on.

I'm a little wary of doing that, though, because then I feel like that creates some degree of obligation for support.  For now, I've included the images for some of the cards in this post.

Torsid

What's Next?

We're going to be putting all our efforts into AI War 2: Rise from Ashes, which will be a kickstarter project that then comes over to Steam.  If you want to be emailed about that when the time comes, then feel free to email us at arcengames at gmail dot com noting that you'd like to get a notice when that project goes live.

Thank you very much to everyone for your support (of so many kinds) during this trying time.  It means a lot to myself and the rest of the team.

Best,
Chris
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Offline ERISS

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Re: Release Raptor is now free, and freely refund-available.
« Reply #1 on: August 30, 2016, 01:25:16 AM »
"In no way linked to Steam", thanks.
 But I don't find where the game can be, not on your site, nor downloadable drm-free in Humble store.

Offline Cinth

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Re: Release Raptor is now free, and freely refund-available.
« Reply #2 on: August 30, 2016, 01:36:47 AM »
"In no way linked to Steam", thanks.
 But I don't find where the game can be, not on your site, nor downloadable drm-free in Humble store.

It's available on Steam.

http://store.steampowered.com/app/471770/

What he was talking about there was you can take the game and move it out of Steam's folders and it will work independently of the platform.
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Offline Mánagarmr

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Re: Release Raptor is now free, and freely refund-available.
« Reply #3 on: August 30, 2016, 01:49:27 AM »
Huh, that's an elegant way of doing it. I still feel sorry for you since the project didn't work out, but this is probably the best possible solution. Nicely done, Valve and Chris!
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Offline ERISS

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Re: Release Raptor is now free, and freely refund-available.
« Reply #4 on: August 30, 2016, 07:59:56 PM »
What he was talking about there was you can take the game and move it out of Steam's folders
Okay, so it is still linked to Steam in some way. At least we must have a Steam user friend who'll give us the game, but even free I think it could brake his account if catch giving the game.
« Last Edit: August 30, 2016, 08:02:33 PM by ERISS »

Offline x4000

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Re: Release Raptor is now free, and freely refund-available.
« Reply #5 on: August 30, 2016, 08:11:16 PM »
The free to play option is now working, so no need for any strangeness now anyhow.  All good!
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Offline Mánagarmr

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Re: Release Raptor is now free, and freely refund-available.
« Reply #6 on: August 31, 2016, 03:02:06 PM »
Bro, I think you exploded the quote function.
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Offline crazyroosterman

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Re: Release Raptor is now free, and freely refund-available.
« Reply #7 on: August 31, 2016, 03:10:25 PM »
Bro, I think you exploded the quote function.
holy shit?! how the hell did that happen?! hold on ill fix that.
« Last Edit: August 31, 2016, 03:12:30 PM by crazyroosterman »
c.r

Offline crazyroosterman

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Re: Release Raptor is now free, and freely refund-available.
« Reply #8 on: August 31, 2016, 03:12:11 PM »
The free to play option is now working, so no need for any strangeness now anyhow.  All good!
thanks I appreciate not having to go through the hassle of re buying it since I don't want a refund.


ps totally didn't have to delete this quote and redo it all over again no sir not at all
c.r

Offline steelwing

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Re: Release Raptor is now free, and freely refund-available.
« Reply #9 on: September 01, 2016, 06:10:01 PM »
So, if it's F2P...how do I play it?  It's not in my library, and there's not a Play or Purchase button on the game's Steam page.

Offline Logorouge

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Re: Release Raptor is now free, and freely refund-available.
« Reply #10 on: September 01, 2016, 06:44:03 PM »
So, if it's F2P...how do I play it?  It's not in my library, and there's not a Play or Purchase button on the game's Steam page.
Something strange happened where they had to choose either unrestricted refunds or unrestricted installations. No idea why it happened but they decided to stick with unrestricted refunds for now and switch to the other later.

Offline steelwing

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Re: Release Raptor is now free, and freely refund-available.
« Reply #11 on: September 01, 2016, 06:51:30 PM »
Not like I don't have plenty of Arcen games to play at the moment. :P

Offline x4000

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Re: Release Raptor is now free, and freely refund-available.
« Reply #12 on: September 02, 2016, 09:46:51 AM »
So, if it's F2P...how do I play it?  It's not in my library, and there's not a Play or Purchase button on the game's Steam page.
Something strange happened where they had to choose either unrestricted refunds or unrestricted installations. No idea why it happened but they decided to stick with unrestricted refunds for now and switch to the other later.

Steam itself has problems doing both at once, evidently -- this is really an edge case situation.  There is a way to install it through SteamDB, though -- completely legit and that launches Steam's own protocol.  It's a storefront issue, mainly.
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