Author Topic: Where to send crash reports?  (Read 1678 times)

Offline Fraktyl

  • Newbie
  • *
  • Posts: 3
Where to send crash reports?
« on: October 25, 2013, 12:14:59 PM »
So, picked up the game after hearing really nice things about it.  Unfortunately I am unable to play at all.  The game crashes on Stage 3 - Loading GUI every single time.  The error message that pops up states to send the crash report to the developers but I am unable to find a place to send it to.  Your contact page says to not send tech support/bugs to the email listed.

So.. where can I send these?

I am running Windows 7 64 bit and have tried disabling my AV software - ESet NOD 7.0.302.0

The top of the error.log file looks like this:
Code: [Select]
Unity Player [version: Unity 4.2.1f4_4d30acc925c2]

d3d9.dll caused an Access Violation (0xc0000005)
  in module d3d9.dll at 0023:67fd1608.

Error occurred at 2013-10-25_120814.
C:\Program Files (x86)\Steam\steamapps\common\Bionic_Dues\Bionic.exe, run by [removed].
24% memory in use.
0 MB physical memory [0 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3420 MB free].
Read from location 00000000 caused an access violation.

Context:
EDI:    0x0023e750  ESI: 0x06a8f32c  EAX:   0x06b08740
EBX:    0x06a8c5c0  ECX: 0x00000000  EDX:   0x06a8c5c0
EIP:    0x67fd1608  EBP: 0x0023e6f8  SegCs: 0x00000023
EFlags: 0x00010246  ESP: 0x0023e6ec  SegSs: 0x0000002b

All my drivers are up to date, so I'm really at a loss.  I have tried the release version and the latest beta (1.004) with the same results.

Any help or suggestions would be great.  Thanks

Offline Coppermantis

  • Hero Member Mark III
  • *****
  • Posts: 1,212
  • Avenger? I hardly know 'er!
Re: Where to send crash reports?
« Reply #1 on: October 25, 2013, 12:21:52 PM »
Go to Arcen's Mantis bug tracker and report it there. Arcen sees stuff you report here, but since there are a lot of reports and suggestions, it's more likely that it will be attended to if you put it there since they can keep track of the issue rather than having to remember a random forum thread.

http://www.arcengames.com/mantisbt
I can already tell this is going to be a roller coaster ride of disappointment.

Offline keith.lamothe

  • Arcen Games Staff
  • Arcen Staff
  • Zenith Council Member Mark III
  • *****
  • Posts: 19,505
Re: Where to send crash reports?
« Reply #2 on: October 25, 2013, 12:30:34 PM »
Actually no particular need to put this one in mantis, it's just part of the Antivirus thing I suspect: http://www.arcengames.com/forums/index.php/topic,14041.0.html

ESet is one of the AVs I've seen when googling around for these sorts of error messages, there's just a subset of AVs that are natural predators to Unity-based games and they often continue to be so even when "disabled".  I've posted what solutions I know of to the above-linked thread, but don't have much to add beyond that, I'm afraid.

Sorry about the inconvenience, if I learn of other ways to make such habitats not murder our games I'll be sure to let you know :)
Have ideas or bug reports for one of our games? Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline x4000

  • Chris Park, Arcen Games Founder and Lead Designer
  • Arcen Staff
  • Zenith Council Member Mark III
  • *****
  • Posts: 31,404
Re: Where to send crash reports?
« Reply #3 on: October 25, 2013, 12:33:04 PM »
Confirmed that this particular antivirus hates Unity 3D games (and the editor) for whatever reason.  This applies to AVAST, ESET Nod, and apparently also Kaspersky.  But only certain versions of those antivirus programs (some versions fix the issue, then others add it back, and so on).  Various things on google about it with the unity editor and other unity games:  https://www.google.com/search?q=ESet+NOD+unity+3d&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline Fraktyl

  • Newbie
  • *
  • Posts: 3
Re: Where to send crash reports?
« Reply #4 on: October 25, 2013, 01:10:59 PM »
Well, uninstalled ESET and game still crashed.

The game has issues with WindowBlinds.  Adding it to the exception list for windows that should not get decorated fixed the problem.  Game launches with no issues.

Just an FYI - I have never had an issue with Unity games and ESet.  Shadowrun Returns runs flawlessly, and now this game seems to run perfectly also.

Offline keith.lamothe

  • Arcen Games Staff
  • Arcen Staff
  • Zenith Council Member Mark III
  • *****
  • Posts: 19,505
Re: Where to send crash reports?
« Reply #5 on: October 25, 2013, 01:13:28 PM »
Oh! WindowBlinds.  We'd heard of that before, sorry I didn't think to mention it :)  Thanks for the tip.

So is the situation workable for you now?
Have ideas or bug reports for one of our games? Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline Fraktyl

  • Newbie
  • *
  • Posts: 3
Re: Where to send crash reports?
« Reply #6 on: October 25, 2013, 01:16:43 PM »
Game launches and I can get to the main menu.   I will try to play some later (actually have to do real work now).

Thanks guys.