[RESOLVED] Setup file not loading

[pertusaria]

Hi there,

I really hope this is just me making a stupid mistake, but I downloaded the demo / basic file of AVWW for Windows and it's refusing to run.  I'm on Win 7 64 bit.  I've tried running as administrator and using XP compatibility just in case, but nothing's helped so far.  Any advice / suggestions?

Thanks!

P.

[x4000]

Is there a particular error message?  It may be that your file didn't fully download or something.  Not aware of any such issues in a general case, but a partial file download would do it.

Hope that helps!

[Metasane]

I'm having the same(or at least a similar) problem. I run the file, get the window confirming I want to give it permission to mes with my computer, say yes and then...nothing happens.

I'm on windows 7 32 bit

[pertusaria]

Yes, Metasane's description is the same as my experience.  There's Windows' usual "This thing could be dangerous" message (Do you want the following program from an unknown publisher to make changes), I click "Yes", and then nothing happens.

I'll try switching it off and switching it on again. *shrugs*

Edit: tried that, didn't help.  Any suggestions?  The setup file is coming up as 129,140 K according to Windows, hopefully that's the expected size.

Thanks!

[x4000]

Not sure what to say beyond this at the moment -- that's a new one on me.  The installer is just a standard bitrock installbuilder installer, so it's pretty common and not something we coded.  I'm on windows 7 64bit and haven't had the issue, and by this point we've got over ten thousand copies out in the wild, and this is the first I've heard of the issue.  I really wonder if the download got truncated or something.

[pertusaria]

Sorry, I put this in an edit of my last message, but we posted at the same time & I don't know if you'll see it.  Windows thinks my file is 129,140 K - is that what you'd expect to have in the setup file?

Thanks!

[Metasane]

Having re-downloaded the file I can confirm that in my instance the problem was caused by it lacking about 30Mb of the complete file. Apologies for the inconvenience.

Edit: And in response to pertusaria, the file should be 382,830Kb

[pertusaria]

Thanks, will try that.

Edit: solved, thank you both for the help.

[x4000]

Sorry for the delay, was doing a podcast and then dinner.  Glad that solved it in both cases!