Author Topic: HELP! black screen bugs  (Read 4753 times)

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #45 on: May 10, 2012, 09:41:15 AM »
i dont really know how

Offline Penumbra

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Re: HELP! black screen bugs
« Reply #46 on: May 10, 2012, 10:01:50 AM »
For showing us the running application:
Code: [Select]
Press Ctrl-Alt-Delete and select "Start Task Manager." 

Click the "Processes" tab and resize the window so that we can see everything (no scroll bar).

With the Task Manager as the active window, hold Alt and press "Print Screen" on the keyboard

Open up Paint and press Ctr-V to past the screenshot of the Task Manager into it.

Save the resulting image and attach it here.

For getting the DxDiag information
Code: [Select]
Click the Start Menu

Go to "Run" (in Windows 7 it's the "Search Programs and Files" text box)

Type:
     dxdiag

Press enter

A window will appear labeled "DirectX Diagnostic Tool"

Click the "Save All Information" button.

Attach the resulting file here


Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #47 on: May 10, 2012, 10:15:30 AM »
this is some of it

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #48 on: May 10, 2012, 10:18:01 AM »
here is the dxdiag

Offline Penumbra

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Re: HELP! black screen bugs
« Reply #49 on: May 10, 2012, 10:19:02 AM »
If you could scroll that Process tab down to the bottom, and take a second one? That would be great!
One more thing, if you could, increase the column size, so all the text is visible as well?

Yet one more thing :) You can shrink the "User Name" column down to nothing, so you won't have to edit the screenshot. I forgot about that the first time, sorry.
« Last Edit: May 10, 2012, 10:22:50 AM by Penumbra »

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #50 on: May 10, 2012, 10:21:24 AM »
here it is

Offline x4000

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Re: HELP! black screen bugs
« Reply #51 on: May 10, 2012, 10:23:40 AM »
Looks like that ACDaemon.exe thing might be the problem right there: http://www.file.net/process/acdaemon.exe.html

https://www.google.com/search?q=acdaemon

But there's also a number of other processes there that look suspicious to me; I think there's quite a good argument for running multiple strong antispyware tools on the PC.
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline x4000

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Re: HELP! black screen bugs
« Reply #52 on: May 10, 2012, 10:26:57 AM »
dmhkcore.exe as well: http://www.spydig.com/file-diagnosis/dmhkcore-exe.html (or http://www.file.net/process/dmhkcore.exe.html)

Looks like there's all sorts of stuff running on this machine that could interfere with all sorts of things.  The above one comes preloaded on Samsung machines it sounds like, but it sounds like it's also a vector for attack.
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #53 on: May 10, 2012, 06:46:34 PM »
so what do you recommend?

Offline x4000

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Re: HELP! black screen bugs
« Reply #54 on: May 10, 2012, 06:48:11 PM »
I think there's quite a good argument for running multiple strong antispyware tools on the PC.
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!