Author Topic: HELP! black screen bugs  (Read 4756 times)

Offline littlepudintater

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HELP! black screen bugs
« on: May 07, 2012, 10:11:41 PM »
it keeps saying gamein 7 then the date and time and wont load and i check the games logs and its saying its missing files but when i look in the games files the files are there. please help me, i also verified the game to download missing files and it still didn't work
« Last Edit: May 07, 2012, 10:22:38 PM by littlepudintater »

Offline tigersfan

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Re: HELP! black screen bugs
« Reply #1 on: May 07, 2012, 10:13:58 PM »
Sounds like your install went bad. Did you buy this through Steam? Or somewhere else?

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #2 on: May 07, 2012, 10:15:35 PM »
i checked the posts before i posted saw one similar to this a reinstalled it twice because i accidently deleted the demo first :p. but when i reinstall both the demo instantly downloads and then the full game takes a long time again

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #3 on: May 07, 2012, 10:17:05 PM »
oh yeah i got it from steam

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #4 on: May 07, 2012, 10:40:20 PM »
i just reinstalled it and it still doesnt work

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #5 on: May 07, 2012, 10:47:09 PM »
now i got an error that said this "Switching to resolution 1024x683 failed, trying lower one
All resolution switches have failed
Screen: could not switch resolution (1024x768 fs=0 hz"

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #6 on: May 07, 2012, 10:52:46 PM »
can someone please help me  :'(

Offline x4000

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Re: HELP! black screen bugs
« Reply #7 on: May 08, 2012, 08:42:36 AM »
With Steam, rather than a reinstall what you want to do is hit Properties on the game in the steam menu, then go and hit Verify Local File Cache (or somesuch), and that will redownload any files that are missing if the steam client didn't download all the files.  100% of the time thus far, any sort of black screen error has always been an incomplete install of the game; not to say yours might not be the first to be something else, but the standard remedy is something to look at really carefully.

Now, beyond that:

1. Are you running any antivirus software?  Way back with Kaspersky 2010, it was running some stuff that would incorrectly mess with our game AI War.  There's always a chance that some sort of antivirus software more recently is messing with this game; so you'll want to make sure and whitelist this game or make an exception or just temporarily disable the antivirus to check if that's even the issue.

2. Are your drivers up to date?  The message about it not being able to find a screen resolution is an internal unity 3d message that usually means you don't have a 3D graphics card installed with anything beyond stock software drivers that come with windows (which give you only VGA resolution and a small screen resolution).  That's the only context I've ever seen it under, anyway.  Updating to the latest drivers on nVidia or ATI, depending on which brand of card you have, would probably fix the issue.  Or if it's an integrated Intel chipset or similar, that's trickier but the manufacturer of your laptop or motherboard would usually have the latest drivers on their site (for instance, Sony, Dell, etc, all have that sort of thing).  Another place you could check for driver updates is on windows update, since those would be better than what it sounds like you have now, even if those aren't as up to date as the very latest direct from the manufacturer (and there's no guarantee there will be anything there).

3. Beyond that, if you look in your game install folder, you'll see an AVWW_Data subfolder.  If you look in there, you'll see output.log.  Uploading that may provide some clues as to what's going on.

Hope that helps!
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #8 on: May 08, 2012, 09:22:12 AM »
heres everything in the log thing:


Direct3D:
    Version:  Direct3D 9.0c [nvd3dum.dll 8.17.12.8026]
    Renderer: NVIDIA GeForce 8800 GT
    Vendor:   NVIDIA
    VRAM:     512 MB
    Caps:     Shader=30 DepthRT=1 NativeDepth=1 NativeShadow=1 DF16=0 DF24=0 INTZ=1 RAWZ=0 NULL=1 RESZ=0 SlowINTZ=0
<I> Initializing (RawInput).

<RI> Input initialized.

desktop: 1920x1080 60Hz; virtual: 3520x1080 at 0,0
Non platform assembly: data-075F0048 (this message is harmless)
Non platform assembly: data-07A50020 (this message is harmless)
Non platform assembly: data-03096FD8 (this message is harmless)
Non platform assembly: data-030AEBE0 (this message is harmless)
Non platform assembly: data-0765DFA0 (this message is harmless)
Non platform assembly: data-078A0020 (this message is harmless)
Non platform assembly: data-030E0F60 (this message is harmless)
Non platform assembly: data-07679A30 (this message is harmless)
Non platform assembly: data-07681FE8 (this message is harmless)
Non platform assembly: data-076ABFE8 (this message is harmless)
Non platform assembly: data-076BBFF0 (this message is harmless)
Platform assembly: C:\vcprojs\AValleyWithoutWind\Installer\FullSteam\AVWW_Data\Managed\I18N.dll (this message is harmless)
Platform assembly: C:\vcprojs\AValleyWithoutWind\Installer\FullSteam\AVWW_Data\Managed\I18N.West.dll (this message is harmless)
Platform assembly: C:\vcprojs\AValleyWithoutWind\Installer\FullSteam\AVWW_Data\Managed\I18N.dll (this message is harmless)
System.DllNotFoundException: C:/vcprojs/AValleyWithoutWind/Installer/FullSteam/AVWW_Data/Plugins/AVWWST.dll

  at (wrapper managed-to-native) Steamworks:InitSteam ()

  at Steamworks.Initialize () [0x00000] in <filename unknown>:0
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
Steamworks:Initialize()
MainCameraLogic:OnEnable()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

Platform assembly: C:\vcprojs\AValleyWithoutWind\Installer\FullSteam\AVWW_Data\Managed\System.dll (this message is harmless)
0:C:\vcprojs\AValleyWithoutWind\Installer\FullSteam\AVWW.exe
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
MainCameraLogic:StartInternal()
MainCameraLogic:MainUpdateLogic()
MainCameraLogic:Update()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

graphicsShaderLevel:30
graphicsDeviceID:1553
graphicsDeviceName:NVIDIA GeForce 8800 GT
graphicsDeviceVendor:NVIDIA
graphicsDeviceVendorID:4318
graphicsDeviceVersion:Direct3D 9.0c [nvd3dum.dll 8.17.12.8026]
graphicsMemorySize:512
graphicsPixelFillrate:9600
operatingSystem:Windows 7  (6.1.7600) 64bit
processorCount:8
processorType:Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
supportsImageEffects:True
supportsRenderTextures:True
supportsShadows:True
supportsVertexPrograms:True
systemMemorySize:8174
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
MainCameraLogic:StartInternal()
MainCameraLogic:MainUpdateLogic()
MainCameraLogic:Update()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

Platform assembly: C:\vcprojs\AValleyWithoutWind\Installer\FullSteam\AVWW_Data\Managed\System.Xml.dll (this message is harmless)
System.DllNotFoundException: C:/vcprojs/AValleyWithoutWind/Installer/FullSteam/AVWW_Data/Plugins/AVWWST.dll

  at (wrapper managed-to-native) Steamworks:InitSteam ()

  at Steamworks.Initialize () [0x00000] in <filename unknown>:0
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
Steamworks:Initialize()
Game:LoadFirstCriticalData()
MainCameraLogic:StartInternal()
MainCameraLogic:MainUpdateLogic()
MainCameraLogic:Update()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (0 - 4/20/2012 1:21:36 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (1 - 4/20/2012 1:21:36 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (2 - 4/20/2012 1:21:36 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

audio load: 174
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
Game:ContinueInitializeGame()
Game:ContinueMultiStageProcess()
MainCameraLogic:MainUpdateLogic()
MainCameraLogic:Update()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (3 - 4/20/2012 1:21:37 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (4 - 4/20/2012 1:21:37 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (5 - 4/20/2012 1:21:37 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (6 - 4/20/2012 1:21:37 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (7 - 4/20/2012 1:21:37 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

GameInit (8 - 4/20/2012 1:21:37 PM)
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
LoadingWindow:SubclassPreRender()
AbstractArcenWindow:Render(Vector3)
ArcenGUIManager:DrawGUI()
MainCameraLogic:OnGUI()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

InteriorGeneration Elapsed MS: 121
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
ChunkScriptStep_InteriorGeneration:Execute(Chunk, ChunkScriptContext, MersenneTwister)
ChunkScriptStep:TryExecute(Chunk, ChunkScriptContext, MersenneTwister)
MapGenerator:GenerateChunk_Normal(Chunk, ChunkPopulationScript)
MapGenerator:GenerateChunk(ChunkMetadata, Region, ChunkCreationType)
Game:ContinueInitializeGame()
Game:ContinueMultiStageProcess()
MainCameraLogic:MainUpdateLogic()
MainCameraLogic:Update()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

 Elapsed MS: 131
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
MapGenerator:GenerateChunk_Normal(Chunk, ChunkPopulationScript)
MapGenerator:GenerateChunk(ChunkMetadata, Region, ChunkCreationType)
Game:ContinueInitializeGame()
Game:ContinueMultiStageProcess()
MainCameraLogic:MainUpdateLogic()
MainCameraLogic:Update()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

invoke_sub_chunk_script Elapsed MS: 102
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
MapGenerator:GenerateChunk_Normal(Chunk, ChunkPopulationScript)
MapGenerator:GenerateChunk(ChunkMetadata, Region, ChunkCreationType)
Game:ContinueInitializeGame()
Game:ContinueMultiStageProcess()
MainCameraLogic:MainUpdateLogic()
MainCameraLogic:Update()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

Chunk creation milliseconds: 447.6209 Start time: 4/20/2012 1:21:37 PM End time: 4/20/2012 1:21:38 PM
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
MapGenerator:GenerateChunk(ChunkMetadata, Region, ChunkCreationType)
Game:ContinueInitializeGame()
Game:ContinueMultiStageProcess()
MainCameraLogic:MainUpdateLogic()
MainCameraLogic:Update()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

Saving everything as we exit...
UnityEngine.Debug:Internal_Log(Int32, String, Object)
UnityEngine.Debug:Log(Object)
MainCameraLogic:OnApplicationQuit()
 
(Filename: C:/BuildAgent/work/6bc5f79e0a4296d6/Runtime/ExportGenerated/StandalonePlayer/BaseClass.cpp Line: 2505)

Offline x4000

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Re: HELP! black screen bugs
« Reply #9 on: May 08, 2012, 09:28:05 AM »
Haha, our computers are twins.  I have literally the exact same processor, GPU, desktop resolution setup with dual monitors at the same sizes, OS, amount of RAM, and so forth.  I've never seen someone post literally my exact specs before. :)

So, yeah; it really sounds like either a corrupt install or the antivirus messing with it.
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #10 on: May 08, 2012, 09:33:46 AM »
ok thanks for the help, i do have Norton antivirus should i disable it while I'm downloading it or while i'm running it?

Offline x4000

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Re: HELP! black screen bugs
« Reply #11 on: May 08, 2012, 09:38:32 AM »
I'd temporarily disable norton while running the game and see if that helps.  If so, then make an exception in there.  I believe there's another thread about Norton being wonky in this forum somewhere or other; the general consensus is that people recommend AVG antivirus, which is both free and (reputedly) better.
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline x4000

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Re: HELP! black screen bugs
« Reply #12 on: May 08, 2012, 09:39:59 AM »
There were some comments here about Norton doing some very bad things to programs, including ours: http://www.arcengames.com/forums/index.php/topic,10186.msg100541.html#msg100541
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #13 on: May 08, 2012, 09:41:33 AM »
thanks so much i'll try running it and see if it works

Offline littlepudintater

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Re: HELP! black screen bugs
« Reply #14 on: May 08, 2012, 09:47:28 AM »
i turned norton of and it said game init 6 then the date again  :'(