Arcen Games

Games => A Valley Without Wind 1 & 2 => AVWW Technical Support => Topic started by: zomb on June 02, 2012, 01:19:21 PM

Title: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 01:19:21 PM
everytime i launch avww, i get a crash error.
i've tried restarting my comp, uninstalling, reinstalling, and installing the steam and non-steam downloads, but i have come to no avail.
the crash error basically says

"oops
the game crashed.
the crash report folder named 'Crash_2012_06_02_101800' next to game
executable.
It would be great if you'd send it to the developer of the game!"
Title: Re: can't launch avww (crash error at launch)
Post by: x4000 on June 02, 2012, 01:22:20 PM
Any other details you can provide?  Usually when something like that happens, it's antivirus or antispyware being overzealous.  I'd try whitelisting AVWW with any such programs you have, and the problem will likely go away.  There are a few threads in the AI War subforum regarding Kaspersky in particular, and recently Norton has been giving problems to our games for some random reason.  There are a few other vendors as well, I seem to recall, but the problems come and go as those companies fix their bad detections and then a year or two later some other bad detection comes up.

Hope that helps!
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 01:27:04 PM
uhm.

in steam, when i check for integrity of game cache in the properties menu, it says I'm missing one file
of course steam fixes it but after i run it, the game still crashes, and the file is missing again when i verify integrity of game cache
Title: Re: can't launch avww (crash error at launch)
Post by: keith.lamothe on June 02, 2012, 01:37:49 PM
uhm.

in steam, when i check for integrity of game cache in the properties menu, it says I'm missing one file
of course steam fixes it but after i run it, the game still crashes, and the file is missing again when i verify integrity of game cache
Could be that an antivirus program is deleting it :)

Just checking: does your computer get any random crashes or shutdowns?
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 01:38:16 PM
none what soever
Title: Re: can't launch avww (crash error at launch)
Post by: keith.lamothe on June 02, 2012, 01:46:56 PM
none what soever
Good; it's probably an antivirus or other program interfering with it then.
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 01:48:23 PM
cool. ill check into it and see
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 02:02:15 PM
I've checked my antivirus program as well as other programs but it doesn't look like those are what is causing this problem.

Title: Re: can't launch avww (crash error at launch)
Post by: tigersfan on June 02, 2012, 02:08:26 PM
I've checked my antivirus program as well as other programs but it doesn't look like those are what is causing this problem.

What AV program do you use? Have you tried whitelisting AVWW in that program?
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 02:16:26 PM
oh, i also get this error

"error
there has been an error.
unknown error while running C:\Program Files (x86)\AVWW/AVWW.exe

the application will exit now."
Title: Re: can't launch avww (crash error at launch)
Post by: tigersfan on June 02, 2012, 03:18:00 PM
What AV program do you use? Have you tried whitelisting AVWW in that program?
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 03:40:17 PM
not using one actually
Title: Re: can't launch avww (crash error at launch)
Post by: tigersfan on June 02, 2012, 04:16:59 PM
not using one actually

Hmmm, this might sound like an odd question, but, do you or anyone who uses your computer speak Korean? We've had issues with that in the past.

Also, if you aren't running anti-virus are you running any type of Anti-malware at all?
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 05:14:55 PM
no one here speaks korean. (i've also read through those threads and those didn't help fix my problem)

i'm not running anything like that currently (just did a system restore to fix a browser problem)
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 05:20:40 PM
lol actually, that system restore fixed the problem :D thanks anyways!
Title: Re: can't launch avww (crash error at launch)
Post by: keith.lamothe on June 02, 2012, 05:49:09 PM
lol actually, that system restore fixed the problem :D thanks anyways!
Glad to hear it worked in the end :)

Yea, thankfully, there aren't any known "this game just doesn't work on X kind of machine" bugs with the game, but sometimes a machine gets a really weird snag that causes strange stuff to happen to particular programs.
Title: Re: can't launch avww (crash error at launch)
Post by: zomb on June 02, 2012, 05:50:26 PM
thanks for helping out and for the fast replies :D