Author Topic: [RESOLVED] Setup file not loading  (Read 1084 times)

Offline pertusaria

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[RESOLVED] Setup file not loading
« on: May 02, 2012, 05:09:11 PM »
Hi there,

I really hope this is just me making a stupid mistake, but I downloaded the demo / basic file of AVWW for Windows and it's refusing to run.  I'm on Win 7 64 bit.  I've tried running as administrator and using XP compatibility just in case, but nothing's helped so far.  Any advice / suggestions?

Thanks!

P.
« Last Edit: May 02, 2012, 11:02:59 PM by x4000 »

Offline x4000

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Re: Setup file not loading
« Reply #1 on: May 02, 2012, 05:11:18 PM »
Is there a particular error message?  It may be that your file didn't fully download or something.  Not aware of any such issues in a general case, but a partial file download would do it.

Hope that helps!
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline Metasane

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Re: Setup file not loading
« Reply #2 on: May 02, 2012, 05:38:14 PM »
I'm having the same(or at least a similar) problem. I run the file, get the window confirming I want to give it permission to mes with my computer, say yes and then...nothing happens.

I'm on windows 7 32 bit

Offline pertusaria

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Re: Setup file not loading
« Reply #3 on: May 02, 2012, 05:54:22 PM »
Yes, Metasane's description is the same as my experience.  There's Windows' usual "This thing could be dangerous" message (Do you want the following program from an unknown publisher to make changes), I click "Yes", and then nothing happens.

I'll try switching it off and switching it on again. *shrugs*

Edit: tried that, didn't help.  Any suggestions?  The setup file is coming up as 129,140 K according to Windows, hopefully that's the expected size.

Thanks!
« Last Edit: May 02, 2012, 06:02:01 PM by pertusaria »

Offline x4000

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Re: Setup file not loading
« Reply #4 on: May 02, 2012, 06:01:17 PM »
Not sure what to say beyond this at the moment -- that's a new one on me.  The installer is just a standard bitrock installbuilder installer, so it's pretty common and not something we coded.  I'm on windows 7 64bit and haven't had the issue, and by this point we've got over ten thousand copies out in the wild, and this is the first I've heard of the issue.  I really wonder if the download got truncated or something.
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Offline pertusaria

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Re: Setup file not loading
« Reply #5 on: May 02, 2012, 06:04:18 PM »
Sorry, I put this in an edit of my last message, but we posted at the same time & I don't know if you'll see it.  Windows thinks my file is 129,140 K - is that what you'd expect to have in the setup file?

Thanks!

Offline Metasane

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Re: Setup file not loading
« Reply #6 on: May 02, 2012, 06:20:06 PM »
Having re-downloaded the file I can confirm that in my instance the problem was caused by it lacking about 30Mb of the complete file. Apologies for the inconvenience.

Edit: And in response to pertusaria, the file should be 382,830Kb
« Last Edit: May 02, 2012, 06:26:01 PM by Metasane »

Offline pertusaria

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Re: Setup file not loading
« Reply #7 on: May 02, 2012, 06:37:34 PM »
Thanks, will try that. :)

Edit: solved, thank you both for the help.
« Last Edit: May 02, 2012, 07:15:49 PM by pertusaria »

Offline x4000

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Re: Setup file not loading
« Reply #8 on: May 02, 2012, 11:02:48 PM »
Sorry for the delay, was doing a podcast and then dinner.  Glad that solved it in both cases!
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!