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Steam version not running, can't access licence keys & unlock non-Steam.

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Unacosamedarisa:
I recently saw that AI War had updated on my Steam games list ("Because it was going smoothly" update, I think), along with the version 8.0 and the Destroyer of Worlds expansion announcements. I hadn't played the game in about a year, so thought I'd start it up, see what's new, and check if I needed to pick up the last expansion to be released ("Vengeance of the Machine", which I do have... I can never remember which ones I have). Unfortunately, the game wouldn't start, either from the Steam games list entry, or from the executable in the Steam directory. Both give the error...

"Oops! The game crashed. The crash report folder named *DATE* next to game executable. It would be great if you'd send it to the developer of the game!"  (attached one of these below)

I've had a look about the forums, to see if there were any similar problems and possible solutions, and have tried reinstalling, wiping the folder and complete reinstall, opting in to the Beta, as well as the "old graphics pipeline" beta, restarting Steam, restarting the computer... none of which have worked, alas.

However, I was able to download/install/start the non Steam version, grabbed from the website here (7.0)... and it runs fine (as far as the main menu, which was as far as I went). Unfortunately, it's the trial version, with none of the expansions present... And, I can't seem to find my licence keys anywhere in Steam to activate them in that version, and can't start the Steam version to get the keys from ingame. (I've bought everything AIWar from Steam, base game and the 5 released expansions)

In addition, I've tried running the updaters present in both installs, as I saw there was some mention of out of date updates etc., but neither of them work. The Steam version UDA/ArcenUpdater gives a similar "Oops!" error as above, a crash folder and log with the same Access Violation. The non-Steam 7.0 version gives an error "Unable to read RuntimeData/Updates/UpdateList.txt" (no surprise, as RuntimeData/Updates doesn't exist).

Obviously, I'd like to get the Steam version working... although failing that, I'd like to get the licence keys from the Steam version, to unlock the non-Steam version... and then get that to update. Although I'd hazard a guess that maybe the nonSteam version updated to 7.04-7.06 might have the same problem as the Steam version.

System is running Windows 7, 64-bit, 4GB RAM, NVidia GeForce GTX650 Ti BOOST 340.52 Drivers, MSEE for AV (tried with RealTime protection off, and no joy).

keith.lamothe:
Very sorry about the inconvenience, and thanks for reporting this.  I'm sure Chris will see this soon, but here are a couple recent reports that sound very similar (except you don't use Avast, but rather MSEE) and have been resolved:

http://www.arcengames.com/forums/index.php/topic,16079.0.html

http://www.arcengames.com/mantisbt/view.php?id=15650

Just in case they help.

x4000:
Hi there,

Can you try restarting Steam?  There is a new version that was uploaded since you posted this, I believe, and it may help.

Thanks!
Chris

Unacosamedarisa:
I think I did get that update just after I posted this topic... And no change, unfortunately. I'm trying a fresh install of the game at the moment, just incase something left behind was causing the issue. Will try when that's done.

keith.lamothe:
Just FYI, for the two folks with Avast where the game was dying (most of the time) on start-up the problem wouldn't go away when they added an exception in Avast for the game, or even when they disabled Avast.  They actually had to uninstall Avast to get it to stop killing the game.  I don't know if MSEE engages in such deception (exceptions not working can be a mistake on either end, but continuing to kill processes when "disabled" is a bit much) but I figured I'd mention it.

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