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Author Topic: Steam keys  (Read 5445 times)

Offline blkmage

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Re: Steam keys
« Reply #15 on: October 29, 2012, 09:51:35 am »
Dont want to flood the topic, but thank you so much for giving this so much attention and getting this sorted. You rock, love your game
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Offline x4000

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Re: Steam keys
« Reply #16 on: October 29, 2012, 09:53:56 am »
Glad that solved it for you as well, and thanks for confirming that everything okay now!  Glad you're enjoying the game, and thanks so much for the kind words!
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Offline qwertas

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Re: Steam keys
« Reply #17 on: October 29, 2012, 06:00:15 pm »
Working for me as well.  Thanks for the quick action!
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Offline x4000

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Re: Steam keys
« Reply #18 on: October 29, 2012, 06:14:07 pm »
Awesome, glad we could help!
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Offline Mephology

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Re: Steam keys
« Reply #19 on: November 05, 2012, 12:28:57 pm »
Not sure if it is the same issue or not. I recently tried to purchase the most recent expansion through Steam. The transaction went through and I have a confirmation number. However, the CD key does not show up when I click "View CD key" for Ancient Shadows, just the base game and the other 3 expansions.  Additionally, when I click DLC in the steam window, Ancient Shadows is not listed.  However, going into the store and to the Ancient Shadows page, it lists it as purchased. I have had a ticket open with Steam Support for over a week.  Any suggestions for help?  Should I just dispute the credit card charge and buy directly?
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Offline x4000

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Re: Steam keys
« Reply #20 on: November 05, 2012, 12:30:32 pm »
Definitely don't dispute the charge -- I believe that can get your whole steam account messed up pretty badly.  I will send a note to Valve and see if I can find out what is going on.
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Offline x4000

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Re: Steam keys
« Reply #21 on: November 05, 2012, 01:47:07 pm »
Quote from: Mephology on November 05, 2012, 12:28:57 pm
Not sure if it is the same issue or not. I recently tried to purchase the most recent expansion through Steam. The transaction went through and I have a confirmation number. However, the CD key does not show up when I click "View CD key" for Ancient Shadows, just the base game and the other 3 expansions.  Additionally, when I click DLC in the steam window, Ancient Shadows is not listed.  However, going into the store and to the Ancient Shadows page, it lists it as purchased. I have had a ticket open with Steam Support for over a week.  Any suggestions for help?  Should I just dispute the credit card charge and buy directly?

Can you post or pm your steam account name to me? Valve are asking for that I order to finish looking into things. Thanks!
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Offline x4000

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Re: Steam keys
« Reply #22 on: November 05, 2012, 07:20:04 pm »
Awesome, thanks for all the info you sent directly.  The Valve engineer thinks he has it fixed.  Can you verify?
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Offline Mephology

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Re: Steam keys
« Reply #23 on: November 05, 2012, 07:29:14 pm »
All taken care of, very much appreciated!
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Offline x4000

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Re: Steam keys
« Reply #24 on: November 05, 2012, 07:32:52 pm »
Sweet!  Glad I could bridge the gap to someone who could help. :)
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