Author Topic: [Solved] Startup: Unhandled Exception error  (Read 5709 times)

Offline Exile1043

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[Solved] Startup: Unhandled Exception error
« on: August 22, 2009, 05:04:58 pm »
Hi there,

I'm new to the forums, so i'll use this opportunity to... say hi :D

sadly, my first post is kinda bleak, i got a problem with starting up AI wars: Fleet command.
i bought the game via Stardock and downloaded/installed it via Impulse, their software dock program.
i also installed .NET 3.5 sp 1 (directly from microsoft.com) and SlimDX (march '09, directly from their site), but... no good, the game crashes on startup and gives me an "unhandled exception" error, twice!

they're both the same window, but the unhandled error file says otherwise, i uploaded it with this post.

here's some system specs if necessary:

Intel E8600 dual-core processor (3.33 Ghz)
4 GB RAM
Nvidia Geforce 9600GT 1GB video card
on-board soundcard
32" lcd-tv and 22" samsung monitor

EDIT:
the tv runs a 1920 x 1080 resolution and the monitor runs a 1680 x 1050 resolution.
it's currently trying to start up on the big screen... i'll try the small screen tomorrow morning.

i also downloaded the latest driver for my video card, still no luck :\

could anyone give me some pointers on this?

EDIT2:
the notepad file is in dutch, but "bij" just means "by", so don't fret :D

Thanks!

~Exile1043

« Last Edit: September 25, 2009, 09:28:55 am by Fiskbit »

Offline x4000

  • Chris McElligott Park, Arcen Founder and Lead Dev
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Re: Startup: Unhandled Exception error
« Reply #1 on: August 22, 2009, 05:10:16 pm »
Hi there,

Welcome to the forums, although I'm sorry to hear of your trouble there.  From the unhandledexceptions.txt file you provided, I see this message:  "Het lettertype Arial ondersteunt de stijl Regular niet."  I can't translate that exactly, but it looks like perhaps you do not have the Arial font installed on your system?  The game assumes that is always present, which might be something I need to look at since you don't have it on yours.  It's one of the core microsoft fonts though, so I thought it was supposed to always be available (and this is the first time it has come up, despite a lot of international sales).  Here's one place where it looks like you can get the Arial font for free (I don't endorse this site, it was just the top result off google):  http://web.nickshanks.com/fonts/microsoft-core-web-fonts

Hope that helps, and thanks for letting us know!
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline Exile1043

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Re: Startup: Unhandled Exception error
« Reply #2 on: August 22, 2009, 05:13:09 pm »
Wow!

that was fast :D

that phrase literally translates to "the Arial font does not support the regular style"

sorry, i tried installing an english windows XP but i lost the struggle with the installer that time. ;)

lemme check your link for a sec... and i tried the second screen, didn't work :(

EDIT:

Haha!

it worked :)
thanks a lot x4000, although now i realize i could've figured that one out on my own. :P

thumbs-up!

~Exile1043
« Last Edit: August 22, 2009, 05:20:04 pm by Exile1043 »

Offline x4000

  • Chris McElligott Park, Arcen Founder and Lead Dev
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Re: Startup: Unhandled Exception error
« Reply #3 on: August 22, 2009, 05:26:16 pm »
No problem, glad I could help!  I've also added this to my todo list, to package the fonts with the game so that no one else will run into it -- you're the first that has mentioned it.  So thanks again for letting me know!
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!