Author Topic: High Ping  (Read 5384 times)

Offline raptor331

  • Sr. Member
  • ****
  • Posts: 313
High Ping
« on: November 28, 2009, 09:57:45 pm »
My computer has extremely high ping just ask fiskbit and rentanus, its somewhere around 900, and I've done a virus scan on with two different security programs, but still nothing has changed, i dont know why its so high. Is it possible in any way to lower the ping so i can play this game?

Offline Spikey00

  • Lord of just 5 Colony Ships
  • Master Member Mark II
  • *****
  • Posts: 1,704
  • And he sayeth to sea worm, thou shalt wriggle
Re: High Ping
« Reply #1 on: November 28, 2009, 10:25:12 pm »
More information is required in order to diagnose your problem.  Have you tried a ping test?

www.pingtest.net
I'd take a sea worm any time over a hundred emotionless spinning carriers.
irc.appliedirc.com / #aiwar
AI War Facebook
AI War Steam Group

Offline Fiskbit

  • Arcen Games Contractor
  • Master Member Mark III
  • *****
  • Posts: 1,752
Re: High Ping
« Reply #2 on: November 28, 2009, 10:40:21 pm »
He's tried speedtest, which gives pretty reasonable speeds, but atrocious ping. We were seeing some improvement in game speed at Network +18, but the game gets unplayable at that setting because of ridiculous command lag (and it was still not fullspeed).
Have ideas or bug reports for one of our games?  Click here to get started with Mantis for Suggestions and Bug Reports.  Thanks for helping to make our games better!

Offline raptor331

  • Sr. Member
  • ****
  • Posts: 313
Re: High Ping
« Reply #3 on: November 28, 2009, 10:51:25 pm »
I've tried taking the test and it has a error while testing my packet loss. but i tried www.speedtest.net and i got reasonal download and upload but outrageous ping, i got around 800 to 1500

Offline x4000

  • Chris McElligott Park, Arcen Founder and Lead Dev
  • Arcen Staff
  • Zenith Council Member Mark III
  • *****
  • Posts: 31,651
Re: High Ping
« Reply #4 on: November 29, 2009, 12:14:51 am »
Unfortunately, this is most likely an ISP issue, though it could be caused by a low-strength wireless signal or bad router or something else.  I would suggest doing a traceroute in order to determine when the latency strikes -- is it between your computer and your router, between your router and your ISP, or between your ISP and the destination on the Internet.  If it's the latter, you can call your ISP and see if there is anything they can do, but as the first linked article notes, they are not obliged to.  Sometimes calling and complaining will get them to fix issues on their end, though -- one of my alpha testers had to do that with Comcast, and they fixed his issue for him.

Given that this is something apparently pervasive with your network connection, there is not anything that AI War or any other game can really do to work around it; performance in a game depends on how much ping latency can really be absorbed.  Some FPS games send little enough data that they can absorb as much as 1000ms of latency without being unplayable, but due to the network data volume of AI War, any ping over 200 is going to start hurting unless you use the network+ tool that you already were.  That basically allows for larger pings, but causes higher command lag in return (given that it is waiting so much longer between transmissions to account for the bad ping).  Generally that's going to be a pretty bad tradeoff above network +5 or so, and preferably that network+ option would not be used at all.

Hopefully using a traceroute you can diagnose the source of your bad ping, and then either fix the wireless connection, fix/replace the router or network card, or badger your ISP about whatever is going on with their service.  Wish I had better news, but this is well below the level of the game if you are seeing those pings outside of the game, and is something you'll have to diagnose for your specific case.  Good luck!
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!