Author Topic: Lost License Key  (Read 233 times)

Offline hilariouslijah

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Lost License Key
« on: August 21, 2017, 12:21:32 AM »
Hey all! I bought AI War along with all it's expansions direct from this site a LOOOOOOOONG time ago (probably around 2013-2014, can't remember the exact date). Sadly, I didn't install it on Steam and the computer that it was on has now died with no backup. I really want to play it on my new PC but I can't without repurchasing it. Is there anything I can do to recover the keys?

Offline x4000

  • Chris Park, Arcen Games Founder and Lead Designer
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Re: Lost License Key
« Reply #1 on: August 24, 2017, 09:24:36 AM »
SO sorry for being slow on responding to this!  I see your purchase was through fastspring in 2014, based on your email address matching the one on the forums.  I've just re-sent the fulfillment emails, so you should be all set.  If you run into trouble, please let me know though and I can PM you instead.

Cheers!
Chris
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Offline hilariouslijah

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Re: Lost License Key
« Reply #2 on: August 24, 2017, 11:23:16 PM »
Thank you so much for this! More than I could have hoped for!

Offline hilariouslijah

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Re: Lost License Key
« Reply #3 on: August 24, 2017, 11:31:48 PM »
EDIT: Actually, the emails aren't working. Both the download links and the steam keys are completely blank. Screenshot: http://imgur.com/gallery/rFhOW

Offline x4000

  • Chris Park, Arcen Games Founder and Lead Designer
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Re: Lost License Key
« Reply #4 on: August 25, 2017, 09:20:10 AM »
Sorry for that!  The order you placed was old enough it was before we were distributing Steam keys and it had a different data format.  I've emailed you steam keys and a link for the drm free build as well.

Best,
Chris
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Offline hilariouslijah

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Re: Lost License Key
« Reply #5 on: August 25, 2017, 09:28:10 PM »
It's working now! Thanks very much!

Offline x4000

  • Chris Park, Arcen Games Founder and Lead Designer
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Re: Lost License Key
« Reply #6 on: August 29, 2017, 07:32:22 PM »
My pleasure. :)
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!