« previous next »
Pages: [1]   Go Down

Author Topic: Didn't receive keys  (Read 2025 times)

Offline AnOddRadish

  • Newbie Mark II
  • *
  • Posts: 18
Didn't receive keys
« on: June 17, 2013, 03:31:32 pm »
I bought 4 copies of the 4 year anniversary (congrats on 4 years btw!) but only recieved one set of keys. Are these keys good to use four times, or was this a bug?
Logged

Offline keith.lamothe

  • Arcen Games Staff
  • Arcen Staff
  • Zenith Council Member Mark III
  • *****
  • Posts: 19,505
Re: Didn't receive keys
« Reply #1 on: June 17, 2013, 03:34:50 pm »
Weird, sounds like some kind of oopsie, I'll go ask and we'll get back to you :)
Logged
Have ideas or bug reports for one of our games? Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline x4000

  • Chris McElligott Park, Arcen Founder and Lead Dev
  • Arcen Staff
  • Zenith Council Member Mark III
  • *****
  • Posts: 31,651
Re: Didn't receive keys
« Reply #2 on: June 17, 2013, 03:40:29 pm »
Sorry about this!  I took a look in the store, and it seems that bundles have an override on the normal "give one license key out for each copy bought" logic.  Facepalm.  So it treated it like you bought one copy of the sub-items rather than four.

I've fixed that and tested it, and it now works fine.  Unfortunately I can't fix your existing order, so what I've done is just refunded it.  If you want to place your order again, you'll be all set with the proper number of keys.

Thanks for your support!
Logged
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline AnOddRadish

  • Newbie Mark II
  • *
  • Posts: 18
Re: Didn't receive keys
« Reply #3 on: June 17, 2013, 03:47:06 pm »
Holy cow you guys are fast! The transaction for refund hasn't gone through yet, but I'll keep you posted! Glad to know I wasn't just missing something obvious.
Logged

Offline x4000

  • Chris McElligott Park, Arcen Founder and Lead Dev
  • Arcen Staff
  • Zenith Council Member Mark III
  • *****
  • Posts: 31,651
Re: Didn't receive keys
« Reply #4 on: June 17, 2013, 03:50:24 pm »
Glad to be of help!  On FastSpring it shows the return as having been completed, so it should be hitting your paypal really soon, I would think.  I've never actually tested how long it takes, so honestly I don't know.  But if it takes even into tomorrow that would really surprise me (I mean, it seems like it should be as quick as actually sending a payment, to me).
Logged
Have ideas or bug reports for one of our games?  Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!

Offline AnOddRadish

  • Newbie Mark II
  • *
  • Posts: 18
Re: Didn't receive keys
« Reply #5 on: June 18, 2013, 10:54:46 am »
Everything went through OK, thank you for helping!
Logged

Offline keith.lamothe

  • Arcen Games Staff
  • Arcen Staff
  • Zenith Council Member Mark III
  • *****
  • Posts: 19,505
Re: Didn't receive keys
« Reply #6 on: June 18, 2013, 10:55:42 am »
Quote from: AnOddRadish on June 18, 2013, 10:54:46 am
Everything went through OK, thank you for helping!
Glad to hear it!

Let us know if you need help with anything else :)
Logged
Have ideas or bug reports for one of our games? Mantis for Suggestions and Bug Reports. Thanks for helping to make our games better!
Pages: [1]   Go Up
« previous next »